Returns Policy.
30-Day Window
Items must be returned within 30 days of purchase.
Unopened Items
Products must be unused and in original packaging.
Fast Refunds
Credits are applied automatically upon approval.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Specific health and personal care items
- Any item missing parts not due to our error
Refund Process
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the steps below:
- Email us at info@rivalsportsfuel.com
- Send your item to: Moat Farm, Unit 1, Eye, IP23 7LR, United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Company No: 0670 1404 | VAT No: 940 509140
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