SIMPLE.
FAIR.
NO FUSS.
Changed your mind? No problem. Our returns policy is designed to keep things straightforward.
FREE RETURNS
We offer free returns on unopened products within our 30-day returns period.
YOU HAVE 30 DAYS
Our returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund or exchange.
RETURN IT SIMPLY
Check Eligibility
Your item must be unused, unopened and in the same condition that you received it, with the original packaging intact.
Contact RIVAL
Contact us with your order details and proof of purchase so we can help arrange your return.
Return & Refund
Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.
✓ Eligible For Return
- The item is unused and unopened.
- The product is in the same condition as when you received it.
- The original packaging is intact.
- The return is made within 30 days of delivery.
- You can provide a receipt or other valid proof of purchase.
✕ Not Eligible
- Items returned more than 30 days after delivery.
- Products that have been opened or used.
- Products that are damaged or missing parts for reasons not caused by our error.
- Items that are not in their original condition or packaging.
Some Items Cannot Be Returned
- Gift cards.
- Certain health and personal care products.
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item.
We will then notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be processed and automatically applied to your original payment method.
Please allow the appropriate processing time for your bank or card provider to display the refund.
Original shipping costs are non-refundable and will not be included in your refund.
REFUND NOT SHOWING?
Don't worry — bank and card providers can sometimes take additional time to process refunds.
Check Your Bank
First check your bank account or card statement again. There may be a short processing delay before the refund appears.
Still Waiting?
If you've checked with your bank and card provider and your refund still hasn't appeared, contact us at info@rivalsportsfuel.com.
Exchanges
We only replace products if they are defective or damaged.
If you need to exchange a defective or damaged item for the same product, please contact us at info@rivalsportsfuel.com.
🎁 Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of the returned item once the return has been received.
Gift Not Sent Directly?
If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.
Return Address
For approved exchanges or returns requiring a postal return, please contact us first for instructions.
RIVAL Sports Fuel
Moat Farm, Unit 1
Eye
IP23 7LR
United Kingdom
NEED
HELP?
If you have a question about a return, refund or exchange, contact our team at info@rivalsportsfuel.com.
RIVAL Sports Fuel • Company No: 06701404 • VAT No: 940 509140